Westchester Home Music administrators schedule weekly lessons for the entire academic school year (Sept. – mid-June).  Summer lessons are also available.  If you need to make a time shift, please contact your assigned instructor. If they are unable to accommodate, please reach out to admin@westchesterhomemusic.com

Payment will be deducted from your Credit or Debit Card, or via ACH (with a 2% discount) on the 1st of every month. You have the ability to update your payment info on your client profile at any time by logging into our Student Portal. If you do so, and decide to switch from CC to ACH, please email to request the rate adjustment by writing to admin@westchesterhomemusic.com

WHM needs 24hr advance notice of cancellations for any reason.  Our teachers are committed to their students’ success and reserve time for them at the beginning of the month. Lessons canceled within 24 hr of the scheduled lesson time will be billed at the full lesson rate. 

Please do not call, text or email admin or your teacher for lesson cancellations unless there is very short notice. Our teachers and/or admin staff could be in a lesson themselves. We ask everyone to log into Opus1 to cancel their lessons. Opus1 works 24/7 and will notify everyone involved!

WHM teachers are required to wait 15 min at the student’s home for a scheduled lesson.  If the student does not show, the full rate of the lesson will be charged.  In the case of a late arrival, the teacher will finish the lesson at the scheduled end time, and the lesson will be charged at the full rate.

Our teachers will provide guidance on what materials to buy ahead of the lessons. They are also able to assist with instruments/equipment purchase. Furthermore, we have partnerships with a few brands and retailers that provide discounts for our students. If you need new equipment, please contact admin@westchesterhomemusic.com for information on how to access those discounts

Because our teachers reserve your time slot for the school year, only two cancellations with proper notice (24hr prior to lesson time) are allowed per semester.  If more than two cancellations occur, you will be billed at the full rate for the canceled lesson.

Teachers drive from house to house to teach, and do their very best to be timely.  Because traffic is often a factor, teachers will call the student when running more than 10 min late.  Teachers may still end the lesson at the scheduled end-time, but will try to extend future lessons to make up the time missed due to lateness.

If a teacher needs to cancel for illness or another reason, whenever possible, the teacher will offer a make-up lesson day and time.  If the make-up day does not work for the student, or if the teacher is not able to offer a make-up day, the lesson will be missed and you will not be charged.

Teachers reserve your lesson slot for the academic school year.  To discontinue lessons, (14 days) notice is required.  We do our best to accommodate requests, but without 14 days notice you might be billed for the next month. To discontinue lessons please email admin@westchesterhomemusic.com

We leave it up to the teacher to decide whether roads are safe for their travel.  Teachers will contact you directly to cancel if they will not be teaching due to weather.

We are dedicated to creating a positive and respectful environment for everyone in our community—students, parents, teachers, and staff alike. It’s important that we all treat each other with kindness and respect at all times. While we wish it weren’t necessary to say, we do have a zero-tolerance policy for any form of rude behavior, harassment, bullying, or discrimination. In the rare event that such issues arise, we may need to take immediate action, which could include the denial of service. We truly hope this never becomes necessary and appreciate everyone’s commitment to maintaining a supportive and respectful atmosphere!